Week 3

My colleague and I visited his workshop to study how he handles customers. We found out that his shop needs a designated receptionist. We found that appointments or bookings are made via phone or online, as seen in Fig below. Additionally, for new customers, parking is non-existent, as the owner uses all six parking spaces to park all the cars that need repair.

Fig phone booking (Own Source)

Fig full parking space (Own Source)

Fig online booking (Own Source)